Terms of Sale

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  1. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are. We are P.J. Brennan & Company Limited (“Brennan & Company”) a company established in Ireland. Our company registration number is 24218 and our registered and address is 61 Birch Avenue, Sandyford Business District, Dublin, A94 XW68, Ireland. To contact us, please email enquiries@brennanco.ie or telephone our customer service line on +353 1 2952501
    2. How we may contact you. If Brennan & Company need to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
  2. THESE TERMS
    1. What these terms cover. These are the terms and conditions on which we supply products to you.
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
    3. This is our entire agreement with you. These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
  3. OUR CONTRACT WITH YOU
    1. How to order. You can order products online, by emailing info@compressionsocks.ie or by telephoning +353 1 2952501
    2. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product.
    4. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    5. We only sell to the Republic of Ireland. This website is solely for the promotion of our products in the Republic of Ireland.
  4. OUR PRODUCTS
    1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
    2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
    3. Please measure your patients. We recommend that patients are measured by a clinician before an order is placed to ensure correct sizing.
  5. YOUR RIGHTS TO MAKE CHANGES
    1. If you wish to make a change to your order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
  6. PROVIDING THE PRODUCTS
    1. Delivery costs. Delivery is by standard mail or courier. The costs of delivery will be as displayed to you on our website and will be shown in the shopping cart during check-out.
      1. Delivery times. We endeavour to dispatch orders for products on the same day and deliver the next day. However, please allow 3-4 working days for delivery. During holiday periods, such as Easter and Christmas, please allow one further week.
      2. Delivery signature. A signature may be required on delivery of the products.
    2. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    3. When you become responsible for the goods. The products will be your responsibility from the time we deliver the product to the address you gave us.
    4. When you own goods. You own a product which is goods once we have received payment in full. Legal ownership of the products shall revert to us if we refund any such payment and the goods are returned to us in accordance with any cancellation, refund, return or exchange policy.
    5. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your name and address and payment details. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
  7. RETURNS AND CANCELLATION
    1. Problems with the products. You should inspect the products when you receive them. In the event that there is a problem with the products and you would like to exchange or return some of the items, please contact info@compressionsocks.ie within 2 working days of receipt of the products. Any goods returned should be promptly returned to 61 Birch Avenue, Sandyford Business District, Dublin, A94 XW68, Ireland, including a copy of the original invoice and packaging. We will then arrange for a refund by the method you used to pay for the products and on receipt of the returned goods within 30 days. We will contact you by email or post when your refund has been processed.
    2. When we will pay the costs of return. We will pay the postage costs of return (and also the original postage paid) if the products are faulty, misdescribed or incorrectly supplied. In all other circumstances you must pay the costs of return.
    3. Returning the products. Please wrap the items securely in their original packaging. We strongly recommend that returns are sent by “insured registered delivery” and the original proof of posting is kept. Please obtain a “proof of postage certificate” from your post office. We cannot be held responsible for parcels lost on return.
  8. PRICE AND PAYMENT
    1. Where to find the price for the product. The price of the product (which includes any applicable taxes) will be the price indicated on the order pages when you placed your order. We reasonable care to ensure that the price of the product advised to you is correct.
    2. When you must pay and how you must pay. Brennan process payments through Stripe and Paypal. Communications between the shopper and Shopify are encrypted by the shopper’s browser using TLS or 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a “card not present” environment by their card issuers. The card issuers provide the right for a shopper to dispute a transaction if the products did not arrive or if the card was used fraudulently.
    3. Stripe and Paypal supports a full range of fraud-prevention methods including online transaction authorisation and cardholder verification. The Shopify payment system uses a combination of both established and innovative techniques to ensure the security and integrity of sensitive data.
    4. All credit and debit payments are subject to validation checks and authorisation by the card issuer. If the issuer of the payment refuses to, or subsequently refuses to, or does not for any reason authorise the payment, we will contact and inform the cardholder.
    5. If paying by credit or debit card please provide your billing address your card provider holds on file.
  9. OUR RESPONSIBILITY FOR LOSS OR DAMAGE
    1. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable), fraud or fraudulent misrepresentation or any matter in respect of which it would be unlawful for us to exclude or restrict liability.
    2. Subject to clause 9.1 above:
      1. We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
      2. Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.
  10. HOW WE MAY USE YOUR PERSONAL INFORMATION
    1. How we will use your personal information. Brennan & Company will use the personal information you provide to us:
      1. To supply the products to you;
      2. To process your payment for the products; and
      3. If you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by notifying us. Please also see our Privacy Policy.
  11. OTHER IMPORTANT TERMS
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Ireland and the courts of Ireland shall have non-exclusive jurisdiction to settle any such dispute or claim.